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©2018 by Masha and the prints. Proudly created with Wix.com

FAQ (frequently asked questions)

Placing an Order

To purchase any  artwork simply browse the shop pages, select a print, quantity, then click the add to cart button.

When you have selected all the items you wish to purchase, click on ‘proceed to checkout’ & choose the delivery method.

If you are having difficulty ordering or have made a mistake don’t hesitate to get in touch and I will rectify the problem as soon as possible.

If you are buying a print as a present please let me know and I will add a handprinted gift tag free of charge.

Acknowledgment of Order

Once you have been through the checkout process you will be shown a confirmation message & receive an email confirming your order and I will notify you by email once the order has been dispatched.

Damages

Damages must be notified within 2 days of delivery. Please get in touch with me here to notify me of any problems.

Returns

Loss, shortages or returns must be notified within 2 days of delivery. We ask that all returns are shipped back packed in the original packing materials. 

If you are not happy with your order in any way please do get in touch and I will do my best to rectify the problem.